1. How to take care of your Simmons® Open
Coil Mattress?
Flip and Turn Mattress
Flip and turn your mattress every 3 months. This will help to relieve the compression on the upholstered materials that work with the coils to provide comfort and support at the same time. Normally, body impression of less than 38 mm (1.5 inch) that appear after a period of use is not considered as defects.
1. Move the mattress according to arrows
2. Position it across the bed
3. Raise mattress up as indicated
4. Lay down mattress gently as shown
5. Turn the mattress alternatively
6. Position the mattress well
Mattress Foundation is important
Do use a supportive, rigid, non-yielding foundation. An old
foundation may not provide sufficient support.
An inappropriate foundation cannot provide sufficient support,
and will cause sagging. Examples of inappropriate foundation
include net or slate type bed frames with structural space wider
than 7.5 cm (3 inch), a foundation which is smaller than the
mattress, etc.
Use foundation that can fully support the head, foot and sides
of the mattress.
For queen and king size mattresses, a rigid center support
is needed.
Never Fold, Stand or Jump on the Mattress
Folding, bending, standing, jumping or sitting on the mattress’s
edge can seriously damage the mattress or foundation.
Routine Bedding Care
Use a quilted mattress pad to protect the mattress from getting
soiled.
Brush, vacuum-clean and air the mattress regularly to keep
it clean.
How to get Simmons® Warranty Service?
1. Complete and return the attached warranty registration card
within 14 days upon the date of delivery.
2. Keep sales invoice issued by SIMMONS® or authorized dealers
with the warranty card.
3. Contact our Customer Service Hotline on (852) 2378 4848 when
service is needed.
4. Present the invoice and warranty card to our Service Personnel
at the time of service.
Remarks:
1. The warranty coverage starts from the date of delivery.
2. Both sales invoice and warranty card must be presented to
identify the product model and validate this warranty. Simmons®
reserves the right to deny warranty coverage if the said supporting
documents are not presented.
What is covered in the limited warranty?
Simmons® mattress: 10-year limited warranty.
The warranty only covers product defect which is of structural
and manufacturing nature. Within the first two years (upon the
date of product delivery), SIMMONS® will, at its discretion,
repair or replace your defective Simmons® mattress at no charge,
exclusive of transportation cost. If defect is found after two
years from the date of delivery, a repair or replacement fee will
be calculated by the total number of years of ownership times
1/10th of the prevailing official retail price, exclusive of transportation
cost. If identical material or model is not available at the time
of repair or replacement, SIMMONS® reserves the right to substitute
comparable material or model, and does not guarantee that the
replacement will match the existing piece.
What is excluded under this warranty?
This warranty does not apply to:
Firmness or comfort preference.
Normal body impression of 38 mm (1.5 inch) or less.
Mattress / boxspring / foundation that is soiled, burnt, stained
or has received obvious abuse or improper care. Actions such
as folding, bending, standing or jumping on the mattress; or
sitting on the mattress’s edge for a long time are examples
of improper care.
Cover (fabric), bent border / grid wires
Mattress handles. Mattress handles are designed for mattress
positioning only. Never use the handles to support the weight
of the mattress.
Mattress not used with a proper foundation, for example, net
or slate type bed frame, a foundation of different size, and
a foundation that provides inadequate support to the mattress
etc.
Transportation, inspection or removal cost of product.
Product shipped out of the region of purchase.
View warranty details for other Simmons® products:
