Warranty >> Pocketed Coil Mattress / Boxspring / Foundation

1. How to take care of your Simmons® Pocketed Coil Mattress? Flip and Turn Mattress 1. Simmons® Two-sided Mattress

This will help to relieve the compression on the upholstered materials that work with the coils to provide comfort and support at the same time. Normally, body impression of less than 38 mm (1.5 inch) that appear after a period of use is not considered as defects.

In the first 3 months, flip and turn your mattress every 2 weeks.

Thereafter, flip and turn the mattress every 60 days.

1. Move the mattress according to arrows	2. Position it across the bed	3. Raise mattress up as indicated
4. Lay down mattress gently as shown	5. Turn the mattress alternatively	6. Position the mattress well

2. Simmons® Single-sided / No-flip Mattress

The mattress is built with a new single-sided design. The mattress does not have to be flipped.

Mattress Foundation is important

Do use a supportive, rigid, non-yielding foundation. An old foundation may not provide sufficient support. An
     inappropriate foundation cannot provide sufficient support, and will cause sagging. Examples of inappropriate
     foundation include net or slate type bed frames, a foundation which is smaller than the mattress, etc.

Use foundation that can fully support the head, foot and sides of the mattress.

For queen and king size mattresses, a rigid center support is needed.

Never Fold, Stand or Jump on the Mattress

Folding, bending, standing, jumping or sitting on the mattress’s edge can seriously damage the mattress
     or foundation.

Routine Bedding Care

Use a quilted mattress pad to protect the mattress from getting soiled.

Brush, vacuum-clean and air the mattress regularly to keep it clean.

How to get Simmons® Warranty service?

1. 1.  Complete and return the warranty registration card within 14 days upon the date of delivery.
2. 2.  Keep sales invoice issued by SIMMONS® or authorized dealers with the warranty card.
3. 3.  Contact our Customer Service Hotline on (852) 2378 4848 when service is needed.
4. 4.  Present the invoice and warranty card to our Service Personnel at the time of service.

Remarks:

1. 1.  The warranty coverage starts from the date of delivery.
2. 2.  Both sales invoice and warranty card must be presented to identify the product model and validate this warranty. SIMMONS® reserves the right to deny warranty coverage if the said supporting documents are not presented.

What is covered in the limited warranty?

Simmons® mattress / boxspring / foundation: 10-year limited warranty

The warranty only covers product defect which is of structural and manufacturing nature. Within the first two years (upon the date of product delivery), SIMMONS® will, at its discretion, repair or replace your defective Simmons® mattress / boxspring /foundation at no charge, exclusive of transportation cost. If defect is found after two years from the date of delivery, a repair or replacement fee will be calculated by the total number of years of ownership times 1/10th of the prevailing official retail price, exclusive of transportation cost. If identical material or model is not available at the time of repair or replacement, Simmons® reserves the right to substitute comparable material or model, and does not guarantee that the replacement will match the existing piece.

What is excluded under this warranty?

This warranty does not apply to:

Firmness or comfort preference.

Normal body impression of 38 mm (1.5 inch) or less.

Mattress / boxspring / foundation that is soiled, burnt, stained or has received obvious abuse or improper care. Actions such as folding, bending, standing or jumping on the mattress; or sitting on the mattress’s edge for a long time are examples of improper care.

Cover (fabric), bent border / grid wires

Mattress handles. Mattress handles are designed for mattress positioning only. Never use the handles to support the weight of the mattress.

Mattress not used with a proper foundation, for example, net or slate type bed frame, a foundation of different size, and a foundation that provides inadequate support to the mattress etc.

Transportation, inspection or removal cost of product.

Simmons® Adjustable Bed.

Product shipped out of the region of purchase.

View warranty details for other Simmons® products:

Open Coil Mattress

Adjustable Bed